DT Croatia became the first destination management company in Croatia certified under the new ISO 9001-2015 standard.
The new ISO 9001:2015 standard explicitly expects organizations to identify and address risks affecting service compliance; resulting in improved customer satisfaction. Besides identifying the risks, the new ISO standard expects organizations to address opportunities for improvement based on the risk analysis. By taking a risk-based approach, DT Croatia once again confirms its place as a proactive organization, focused on preventing and reducing undesired effects and promoting continual improvement.